Employee in the area of service telephone/complaint management (M/F/D)
We are looking for a service-oriented haven of peace for our guests
Description
Are you friendly, patient, and service-oriented? Then you're exactly the right person to join our team. Your daily work will be very diverse and varied: Whether summer or winter, peak or shoulder season – you'll be the first point of contact for our guests on our service hotline, advising them on all aspects of the OBERSTDORF · KLEINWALSERTAL BERGBAHNEN (mountain lifts) and thus contributing to their unforgettable stay in our mountains. In complaint management, you'll take care of our guests' concerns and needs. You'll remain calm and composed, acting as a rock in a storm. Together with our customers, you'll find the ideal solution for both small and large problems, ensuring they leave each situation with a positive feeling. You are fluent in both German and English. In your interactions with customers, you always remain positive and find the best solution. You will, among other things, support our customers in the online shop, answer inquiries, process complaints and cancellations, handle orders and payments, and coordinate closely with the accounting department on any open questions. We have an exciting workplace for you with diverse challenges and opportunities for development. What you should bring to the table: • You enjoy working with people and are a team player. • You work carefully, responsibly, and reliably. • Even in stressful situations, you remain calm and composed and handle things professionally. – both orally and in writing.
• You communicate confidently in German and English.
• Flexibility, resilience, and a confident demeanor when interacting with guests characterize you.
• Enthusiasm for mountain sports such as skiing or hiking is a plus
• Your willingness to participate in occasional On weekends, you actively contribute to smooth service.
What we offer you:
A broad, responsible, and varied range of tasks – boredom is guaranteed not to set in here.
